There are several traits of effective process measures, and related concepts, that will enable process owners to identify and present process measures to derive maximum benefit from their use and drive improvement of the process being measured. This presentation will explore these traits and explain the concepts to allow process owners to apply meaningful measurements to the correct processes so that they can more clearly present to management their process’s performance. The ability to clearly present a process’s performance will enhance the owner’s ability to improve that performance.
- Understand the thought process to identify meaningful process measures
- Present process measures to management, customer, auditors and others to clearly demonstrate a process’s performance
- Use process measures more easily to drive improvement of the process in question