A zero defect mentality is not a quest for perfection, but a new way of thinking about defects that allows organizations to move from treating symptoms to solving systemic issues. As a systems integrator, Lockheed Martin relies heavily on the predictable performance of its thousands of suppliers of materials, systems, and services to ensure its product gets out the door on time and at target cost. Variation management in this complex system starts with a mental framework about the nature of quality and the performance we expect from our processes. Defects are the result of systemic variation. Until a zero defect mentality is adopted by leadership at all levels within the supply system, causes will continue to be treated as one-off issues and will hinder continuous improvement throughout our businesses. Hear how you can integrate zero defect thinking throughout your supply base to achieve breakthrough improvements from Lockheed Martin Executives who are leading the journey.